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Returns

Returns

To make sure that our customers enjoy full satisfaction of their Picnoir product, we offer a 60-day returns policy for all products, so you can easily order different sizes to your home to choose the best fitting, without an additional pressure of time. Every order will be delivered in a reclosable package or small bag with a zipper, so you do not need to worry about a packaging for return.

The 60-days returns policy is to help you have enough time to choose the right product from home. The period begins on the day you or a third person named by you takes possession of the product or the last part of an order with multiple products.
To use your right of withdrawal please send us a clear statement (for example letter, phone, mail) within the 60 days that includes the decision to revoke the contract of order. You may use the pattern form that has been added to your order but it is not obligatory.

Address of contact:
PICNOIR GmbH, Im Lichtenhain 12, 10317 Berlin Deutschland , e-mail: contact@picnoir.com, Phone.: 0049 0162 1636204

From the moment we received your product to our return of your money there must be no longer than 14 days. For the return we will use the same method of payment that was used originally for the transaction unless you explicitly agree to another payment method with us. Of course we will not charge you any fee for the debit.

Please return the products in unused original condition within 14 days to us, beginning with the day of withdrawal. We recommend you to keep your verification of return until the return process is complete..
You shall bear the direct costs of returning the goods.

Please take care of your product while in your care such that there is not damage in constitution and function due to unnecessarily handling and that you then do not have to bear the cost of the loss in value.

Exceptions are products that were specially costumized for individual needs as well as sealed products that can not be returned due to hygienic reasons and health protection.